Terms and Conditions

JC Pinto
J.C. Pinto LTD, company registration number 13965287, hereinafter called the Company, uses the trading names J.C. Pinto. The terms and conditions stated hereunder apply to the establishment.

Payment, Gratuities and VAT
The Company reserves the right to levy an optional service charge of 10% and apply this to the final bill for tables of 8 or more. All prices quoted include VAT.

Payments for larger parties of 8 or more – all of our bills are itemised, however we are unable to separate them into individual amounts or produce individual bills for each person. Individual payments can be taken but there must an equal division (per person) which equates to, or exceeds the total amount.

Promotions and Offers
All offers and promotions are subject to availability at any given time. Only one offer, discount or promotion may be used at any one time (per group) and against the full cost of any goods or services purchased. No additional discounts can be used with any offer.

Any promotions are offered in good faith and the owners decisions on any discrepancy is final.

Guest cancellations are subject to the cancellation policy of the Company. Guests may be charged a cancellation fee or their deposit withheld if they fail to attend at the agreed time of booking or performance and the Company is unable to resell the seats.
In the unlikely event a booked table or event is cancelled by the company, the company will make every endeavour to rebook at a mutually convenient time within the next 12 months. Where a booking cannot be re-arranged for whatever reason, any deposit or pre-payment held by the Company will be returned to the customer in full.
However the Company cannot be held liable for any travel or accommodation costs in relation to a cancellation, nor can the Company be held liable for any other costs howsoever incurred relating to the cancellation or re-booking at its restaurants or if you choose not to accept an alternative booking and elect to go elsewhere.
The Company is committed to protecting the privacy of users of our website. The use of “we” and “us” refers to “we” and “us” the Company.
This introduction outlines the Company views on cookies, privacy and the information we collect from you, the user. Any such information shall be used in accordance with the permissions granted by you and in accordance with the Data Protection Act 1998 (the “Act”). We are the data controller for the purposes of the Act.
By using this website you agree to us obtaining limited information about you.
In terms of general use, this is purely the anonymous cookie placed by the likes of Google to track website statistic and is managed by a third party. We collect no information beyond that for personal use of the average user.
Should you sign-up to our newsletter, contact us or make a booking. We hold this information on file for in-house purposes only. This may be used for future marketing, deals and special offers until a time where you un-subscribe. At no time will this information ever be disclosed or sold to a third party.
If you wish a copy of the information we hold on-file for you, please send a pre-paid Self Addressed Envelope to J.C. Pinto Limited, 1St John Maddermarket, Norwich NR2 1DN

Loyalty Cards
Our loyalty cards are there to enable us to gather feedback from our customers as well as trying to give something back to our loyal customers. By filing out our feedback card you are agreeing for us to use your details for direct marketing purposes only for that specific restaurant. We will never share your details with a third party. We may from time to time contact customers with the aim of gaining more information for a particular feedback point. Feedback and contact information is stored within a secure database.

We contact the winner of each prize for the previous month, and if allowed share the details on social media. The draw is completely by random and under the supervision of the owner. Our loyalty cards are in good faith and the owners decisions on any discrepancy is final.

From time to time JC Pinto may run competitions. These may be on the website or across social media. Full terms and conditions are available on request and the company’s decision is final.